PRIVACY POLICY

This Privacy Policy outlines how your personal information is gathered, utilized, and shared when you visit or make a purchase on hoylitecandle (the “Site”).

Information We Collect

When you access the Site, we automatically gather specific details about your device, such as your web browser type, IP address, time zone, and some cookies that may be present. While navigating the Site, we also collect data regarding the individual web pages or products you view, the websites or search terms that directed you to our Site, and how you interact with it. This automatically collected data is referred to as “Device Information.”

We obtain Device Information using various technologies, including:

  • Cookies: These are data files placed on your device that often contain an anonymous unique identifier. For more details on cookies and how to manage them, visit allaboutcookies.org.
  • Log Files: These files track activities on the Site and gather data including your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: These are electronic files that log information about your browsing habits on the Site.

Additionally, when you make or attempt to make a purchase on the Site, we collect specific information such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. This information is referred to as “Order Information.”

In this Privacy Policy, “Personal Information” encompasses both Device Information and Order Information.

How We Use Your Personal Information

The Order Information we collect is primarily used to fulfill orders placed on the Site, which includes processing payments, arranging shipping, and providing invoices or order confirmations. We may also use this Order Information to:

  • Communicate with you;
  • Assess orders for potential risks or fraud; and
  • Provide you with information or advertisements about our products or services in accordance with your preferences.

The Device Information we gather helps us identify potential risks and fraud (notably your IP address) and allows us to enhance and optimize the Site (for example, by generating analytics about customer interactions and evaluating the effectiveness of our marketing efforts).

Sharing Your Personal Information

We share your Personal Information with third parties to facilitate the use of your information as described. For instance, we utilize Shopify to power our online store; more details about how Shopify handles your Personal Information can be found here: Shopify Privacy Policy. We also use Google Analytics to analyze customer behavior on the Site; you can read more about Google's privacy practices here: Google Privacy Policy. If you wish to opt out of Google Analytics, you can do so here: Google Analytics Opt-out.

Furthermore, we may share your Personal Information to comply with legal obligations, respond to subpoenas or lawful requests for information, or to protect our rights.

Targeted Advertising

As mentioned earlier, we utilize your Personal Information to deliver targeted advertisements or marketing communications that we believe may interest you. For more information on how targeted advertising functions, visit the Network Advertising Initiative’s educational page at NAI.

You can opt out of targeted advertising via the following links:

You can also opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at: DAA Opt-out.

Do Not Track

Please be aware that we do not change our data collection practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a resident of Europe, you have the right to access the personal information we hold about you and request corrections, updates, or deletions. To exercise this right, please reach out to us using the contact information provided below.

We process your information to fulfill contracts with you (such as when you make a purchase on the Site) or to pursue our legitimate business interests. Additionally, your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order on the Site, we will retain your Order Information for our records unless you request its deletion.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For further information about our privacy practices, if you have questions, or wish to file a complaint, please contact us via email at [email protected].