FAQ

Return Policy

Can I Return a Product if I’m Not Satisfied?

Yes, we provide a 30-day return policy. Items must be unused and returned in their original packaging to qualify for a return.

How Do I Process a Return?

Simply contact our customer service team to obtain the return address, then ship the unused item back to us.

Who Covers the Return Shipping Costs?

Items must be unused, undamaged, and returned in their original packaging with all components intact. For other reasons, the buyer will need to bear the return shipping expenses.



Payment & Security

What Payment Methods Are Accepted?

We currently accept PayPal.

Is My Payment Information Secure?

Absolutely. We prioritize your payment security by utilizing encryption technology to safeguard all transaction details.



Shipping & Delivery

Do You Offer Global Shipping?

Yes, we provide worldwide shipping. Additionally, enjoy free shipping when you order two or more items.

How Can I Track My Order?

After your order is shipped, you’ll receive an email with a tracking number. Use this number to check the status of your shipment on the courier's website. For additional help, contact customer support at support@hoylitecandle.store